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Warranty Information

LuxurySwissWatches.com Limited Warranty

All watches sold by LuxurySwissWatches.com offer warranty periods from 1 to 5 years depending on the manufacturer (please see chart below). Every timepiece and component of each is 100% authentic and brand-new with no exceptions. We do not offer any used or remanufactured timepieces.

In some models we sell, we are not an authorized dealer (see chart below). In those cases, LuxurySwissWatches.com will be your only service center for those models and not the factory or another authorized dealer. This will require our clients to have any warranty issues, should they arise, to be sent to our warranty center for repair in Los Angeles. This may be done through the warranty period of your purchase. Luckily, the models we sell at LuxurySwissWatches.com are of the highest quality and rarely need warranty service.

The warranty issues covered by our policy is for the watch "Movement" which would be symptoms such as time loss or gain, watch function malfunction or other factory defects. We will also guaranty batteries for the first year in all models.

We do not offer warranty coverage on "external damage" caused by excessive wear or misuse such as scratches to the crystal, scratches or broken links or clasps on metal bracelet or wear on leather or neoprene straps. We are also not responsible for broken off crowns, worn or missing function buttons or water damage. Please read the owners manual as to the water resistance and suggestions for use of your watch in or near water or wetness as the warranty will not cover these watches if the watch gets moisture or water inside it. Care must be observed since this water or moisture might render your watch unusable.

All warranty service that is provided by LuxurySwissWatches.com must be shipped and insured to our service center at the clients expense. We must issue a "Return Authorization" to all warranty clients before it is shipped to us and may be obtained by contacting us at watch@LuxurySwissWatches.com. We will then send you shipping instructions.